-Good morning and welcome to the airport.
-Good morning.
-May I see your passport and your boarding pass, please?
-Yes, here you are.
-Mmm ...
-Is there any problem?
-Yes ... I'm really sorry but your flight hass been delayed.
-And what can I do now?
-You can go to the same place in another flight. It would be business class., and you wouldn't have to pay more. Do you want to do it?
-Yes, of course. Thank you.
-Do you want to check-in any bag or suitcase?
-No, thank you.
-What kind of seat do you want?
-A window seat, please. And near to the toilette, if it's possible.
-OK. Here you have your passport and your new boarding pass. You must go to the gate B-27 at 12:00.
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